Appointment Owl ("we," "us," "our") provides SMS text message alerts that notify subscribers when NC DMV appointment slots become available. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, services, and SMS alerts (collectively, the "Service").
Payment is processed by Stripe. We do not store your full card number or payment details — Stripe handles all payment data under their own privacy policy and PCI-DSS compliance.
We maintain records of opt-in and opt-out events, message timestamps, delivery status, and messaging metadata in order to operate the Service and maintain regulatory compliance.
By checking the consent box on our sign-up page and providing your phone number, you expressly consent to receive automated SMS appointment alerts from Appointment Owl at the number provided.
You may withdraw consent at any time by replying STOP to any text message. See Section 4 for full messaging disclosures.
Program Name: Appointment Owl Alerts
Program Description: Automated text alerts notifying you when NC DMV appointment slots open that match your selected ZIP code and appointment type.
Message Frequency: Varies based on DMV appointment availability. You may receive multiple messages per day when slots are actively opening, or none on slow days.
Cost: Message and data rates may apply depending on your mobile carrier plan.
To Opt Out: Reply STOP to any message at any time. You may receive one final confirmation message after opting out.
For Help: Reply HELP or email us at support@appointmentowl.com.
Carrier Disclaimer: Carriers are not liable for delayed or undelivered messages.
We share information with trusted vendors who help us operate the Service — including our SMS delivery provider, payment processor (Stripe), hosting services, and analytics tools. These vendors may only use your information to provide services to us, not for their own marketing purposes.
We may disclose information when required by law, court order, or government request, or when we believe disclosure is necessary to protect the rights, safety, or security of Appointment Owl, our users, or others.
If Appointment Owl is acquired, merges with another company, or sells assets, your information may be transferred as part of that transaction. We will notify you via email or a notice on our website if this occurs.
We retain your personal information only as long as necessary to provide the Service, maintain required business and compliance records (including SMS consent and opt-out logs), resolve disputes, and enforce our agreements. When you cancel your subscription, we will retain your records for a reasonable period as required by law and then delete or anonymize your data.
We use reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no system is completely secure. We cannot guarantee absolute security of your data and encourage you to use a strong, unique password for any accounts and to contact us immediately if you suspect unauthorized use.
Our website may use cookies and similar tracking technologies to remember your preferences, understand how visitors use our site, improve performance, and enhance security. You can control or disable cookies through your browser settings — note that disabling cookies may affect some website features. We do not sell cookie-derived data to third parties.
Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, or request deletion of your data. To exercise any of these rights, contact us at the address below.
Our Service may contain links to third-party websites, including the NC DMV booking portal. We are not responsible for the privacy practices, content, or security of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
The Service is intended for users 18 years of age or older and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with personal information, please contact us immediately and we will delete it.
If you have questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us:
Appointment Owl
Charlotte, North Carolina
Email: support@appointmentowl.com
Website: appointmentowl.com
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will update the "Last Updated" date at the top of this page. If the changes are material, we will provide additional notice as required by applicable law. Your continued use of the Service after changes are posted constitutes your acceptance of the updated policy.